Privacy policy
Last updated: February 28, 2025
This Privacy Policy describes how Mama Ibado Charity (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from mamaibado.org (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Please read this Privacy Policy carefully.
At the core of our work at Mama Ibado Charity (MIC) is a commitment to the welfare of seniors. We strive to ensure that every intervention we design brings meaningful and tangible improvements to their lives.
Privacy Policy
Mama Ibado Charity (“we”, “us”, “our”, “Mama Ibado”, as appropriate) is a charity operating in Canada and Kenya whose mission is to provide food and other basic needs for Seniors located in Kenya.
We are committed to protecting the privacy and confidentiality of your personal information. To support our commitment to privacy, we have developed and implemented a Privacy Program that ensures that all your Personal Information is handled in accordance with the Privacy Policy and PIPEDA (Personal Information Protection and Electronic Documents Act), provincial legislation, and/or any applicable laws, regulations, codes, and so on.
The Terms and Conditions (as seen on this page) form part of this Privacy Policy.
Data Collection
For the purpose of this Privacy Policy, Personal Information means any information about an identifiable individual. This includes your name, date of birth, address and other contact information that may be used to verify your identity. It also includes your credit card or bank account or other payment information for donation purposes or for purchasing online products; information relating to the programs that you wish to support; language preferences; demographic information such as age and gender; communication preferences for marketing purposes, giving, engagement and donation history, details about your engagement experience, behavioral activity and other Personal and Non-Personal information which has been provided by you through your engagement with us.
We seek your consent before collecting your Personal Information. Consent may be obtained in person, via telephone, mail, through the internet, or via third-party that have the right to disclose information to us.
If you do not agree with the collection of your Personal Information, please do not provide us with any of your Personal Information or contact customer service at info@mamaibado.org. If you would like to find out what information we hold about you, believe that the information we hold about you is inaccurate, or to request the deletion of your Personal Information (unless the retention is required by law), you may contact info@mamaibado.org.
Disclosure
The personal information will be used for different purposes, such as processing donations, service accounts, identify you in the system, give preferences as per your activity, manage business and operations, research and marketing, and other purposes as otherwise permitted or required by the law. We do not rent or sell Personal Information to any other organizations, but the information may be shared with employees, international offices, third party provides associated with us for the above-mentioned purposes, and/or when required by the law or under any regulatory requirements. When providing information to associated third parties, only information required for the services is provided, and strict terms of confidentiality are established.
We use technological features such as log-in registration, cookies, and click through tracker software.
Personal Information collected may be stored and/or processed outside of Canada, in such cases, the Personal Information would be subject to the legal jurisdiction of those countries.
Safekeeping
We take steps to maintain technical, contractual, administrative and physical security measures to protect your Personal Information in a manner that is reasonable and appropriate to the nature of the Personal Information you provide to us. For example, we use password protocols and encryption software to protect personal information. Our software systems are routinely updated to maximize protection.
Safeguards are in place to ensure that Personal Information is not disclosed or shared more widely than necessary. Employees are authorized to access Information necessary for the needs it was obtained for.
Your Personal information is kept if deemed necessary, or as required by Law and/or Regulations, for the purposes set out in this Policy, which may extend past your relationship with us. However, past that, your information is securely deleted, destroyed and anonymized to ensure your Personal Information is not used any further.
Updates to this Policy
This Privacy Policy is regularly reviewed and updated. We reserve the right to update this Privacy Policy to be immediately effective, without prior notice to you. Unless otherwise specified, you are deemed to have accepted any modifications made to this Privacy Policy and our practices if you continue to provide Personal Information to us after publication of such modifications.
How to contact us
In the event of questions, concerns or complaints, please contact our Privacy Officer at: info@mamaibado.org
First Version dated March 11, 2025
Terms and Conditions
Please read these Terms and Conditions carefully before using this site. They are in addition to our Privacy Policy, Subscription Policy, and all other Policies available on this website. By using this site, you agree to these Terms and Conditions. If you do not agree, please do not use this site. Mama Ibado may update or change these Terms at any time, and your continued use of the website means you accept those changes.
This website is intended for Canadian residents only.
General Information
Please be advised that all the information on Mama Ibado’s website is provided for informational purposes only. This site does not provide advice or information substituting professional/official data. The information contained on this website may be out of date, and/or may contain other errors or omissions. While we do our best to ensure that the information is updated regularly and that there are no errors, we are not responsible for any direct, indirect, special or consequential losses or damages resulting from your use or reliance on the information on this website.
Intellectual Property
Mama Ibado owns all copyrights, trademarks, patents, and other intellectual property rights for any material or content published on this website. If you submit content, including articles, videos, or other works to be published on our website, you agree to transfer the intellectual property rights in those works to Mama Ibado. Mama Ibado holds the exclusive rights to publish, delete, license, or transfer these intellectual property rights. Any intellectual property not owned by Mama Ibado but used on this website has been duly licensed to Mama Ibado by its rightful owner(s).
Use of Content
Mama Ibado grants you permission to view or download a copy of the materials published on this site solely for your personal, non-commercial use, provided you include the following copyright notice: "Copyright© 2025 Mama Ibado Charity. All rights reserved."
Prohibited Uses
Other than the above-mentioned personal, non-commercial use of content; any other use of the content is strictly prohibited without the prior written consent of Mama Ibado and the applicable right holders. If you violate any of these Terms and Conditions, your permission to use the content is automatically revoked, and you must delete or destroy any copies or materials related to this website that you have in your possession.
You are also prohibited from using this website to create links to or from the website. You may not replicate the website or create separate borders around the website. Additionally, you may not use the content in any way that could damage the reputation of Mama Ibado, or any individual, charity, corporation, or entity associated with Mama Ibado.
Account Set-Up and Privacy
The security of your information is very important to Mama Ibado. However, the transmission of information via the Internet is not completely secure. While we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through websites. Transmission through websites is at your own risk, and Mama Ibado is not responsible for any breaches of privacy or security on the website.
You are responsible for the activity that occurs on your account. You agree to notify us if there is a breach of your passwords, and/or if there is any unauthorized activity on your account. Mama Ibado reserves the right to terminate or disable the account at our discretion at any time, including violation of the Policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
- Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
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We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
With your consent we share personal information for the purpose of engaging in advertising and marketing activities, as follows.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete: You may have a right to request that we delete personal information we maintain about you.
- Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at mamaibadowebsite@gmail.com or contact us at 255 Duncan Mill Road, Suite 308, Toronto, ON, M3B 3H9, CA.
For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.
